Please read our terms and conditions carefully before using our fertility services. Your use of our services constitutes acceptance of these terms.
Last Updated: February 9, 2026
Welcome to Fishtail IVF & Fertility Centre. These Terms and Conditions govern your use of our website, medical services, and all interactions with our fertility clinic. By accessing or using our services, you agree to comply with these terms.
As a healthcare provider, we are committed to providing high-quality fertility care while maintaining transparency about our services, policies, and your rights as a patient. Please review these terms carefully and contact us if you have any questions.
By accessing or using Fishtail IVF & Fertility Centre's website, services, or facilities, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified terms.
Please note that all services provided by Fishtail IVF & Fertility Centre are medical in nature and require appropriate medical consultation and consent.
Information provided on our website is for general informational purposes only and does not constitute medical advice. Always seek the advice of qualified healthcare professionals for medical concerns.
Fertility treatments are personalized based on individual medical conditions. We will develop customized treatment plans after thorough medical evaluation and consultation with our specialists.
While we strive for the best possible outcomes, fertility treatments do not guarantee pregnancy or live birth. Success rates vary based on individual factors such as age, medical history, and treatment type.
Appointments can be booked online through our website, via phone, or in person. We recommend booking in advance to secure your preferred date and time.
Cancellations should be made at least 24 hours before your scheduled appointment. Late cancellations may incur a fee. Please contact our office as soon as possible if you need to reschedule.
Patients who miss scheduled appointments without prior notice may be subject to a no-show fee. Repeated no-shows may affect your ability to book future appointments.
We accept various payment methods including cash, credit/debit cards, and mobile banking. Payment plans are available for certain treatments and can be discussed during consultation.
Some fertility treatments may be covered by insurance. We recommend checking with your insurance provider before starting treatment. We can assist with insurance documentation as needed.
Refunds are handled on a case-by-case basis. Payments for completed medical services are generally non-refundable. Please discuss refund policies with our billing department before starting treatment.
Patients must provide accurate and complete medical history, including current medications, allergies, and previous treatments. Failure to disclose relevant information may affect treatment outcomes.
For optimal treatment results, patients should follow their doctor's recommendations, including medication schedules, lifestyle changes, and attendance at all scheduled appointments.
We expect all patients and visitors to treat our staff and other patients with respect and courtesy. We reserve the right to refuse service to individuals who engage in abusive or disruptive behavior.
While we strive to keep information on our website accurate and up-to-date, we make no warranties about the completeness, reliability, or accuracy of this information.
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. Visiting external links is at your own risk.
Our website is not intended for medical emergencies. If you have a medical emergency, please call emergency services immediately or visit the nearest emergency room.
We encourage patients to discuss any concerns directly with our staff or management. Most issues can be resolved through open communication and understanding.
If informal resolution is not possible, patients may submit a formal complaint in writing. We will investigate and respond within a reasonable timeframe as per healthcare regulations.
Any legal disputes arising from our services will be governed by the laws of Nepal. We are committed to resolving disputes amicably when possible.
Fertility treatments are medical procedures that carry risks and may not be suitable for everyone. We strongly recommend consulting with qualified healthcare professionals and obtaining proper medical advice before starting any treatment.
The information on this website is for educational purposes only and should not replace professional medical advice, diagnosis, or treatment.
