Your privacy is paramount. Learn how we protect and handle your personal and medical information with the highest standards of care and confidentiality.
Last Updated: February 9, 2026
At Fishtail IVF & Fertility Centre, we are committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our fertility services.
We adhere to strict healthcare privacy standards and comply with applicable data protection laws, including healthcare privacy regulations in Nepal. Your trust is essential to our relationship, and we take our responsibility to protect your information seriously.
We collect information you provide directly to us, such as when you fill out a contact form, book an appointment, or communicate with us. This may include your name, email address, phone number, date of birth, medical history, and other relevant personal details.
As a fertility clinic, we collect sensitive medical information including your reproductive health history, previous treatments, lab results, and other medical records necessary for providing appropriate care.
We may collect information about how you use our website, including IP address, browser type, pages visited, and time spent on our site to improve our services and user experience.
To provide, maintain, and improve our fertility treatments and medical services, including scheduling appointments, conducting consultations, and performing procedures.
To communicate with you about your appointments, treatment plans, test results, and other matters related to your care, via email, phone, SMS, or other communication channels.
To conduct medical research and improve fertility treatments, always ensuring your data is anonymized and used in compliance with applicable laws and ethical guidelines.
We implement industry-standard security measures including encryption, secure servers, and restricted access controls to protect your personal and medical information from unauthorized access, alteration, or disclosure.
All medical records and personal information are stored on secure, HIPAA-compliant systems with regular security audits and updates to ensure ongoing protection of your data.
We retain your information only as long as necessary for providing medical services, complying with legal obligations, and maintaining medical records as required by healthcare regulations.
We share your information with our medical professionals and staff who need access to provide you with appropriate care. All staff are bound by confidentiality agreements.
We may share information with trusted third-party service providers who assist us in operating our practice, such as laboratory services, insurance providers, and medical billing companies, under strict confidentiality agreements.
We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of our patients, employees, or the public.
You have the right to request access to your personal and medical information we hold about you and receive a copy of that information in a readable format.
You can request correction of inaccurate information or deletion of your personal data, subject to legal requirements for retaining medical records.
You may opt out of receiving non-medical marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
If you have any questions, concerns, or complaints about our privacy practices or how we handle your personal information, please contact our Data Protection Officer.
For requests regarding your medical records or to request copies, please contact our medical records department during business hours.
We welcome your feedback about our privacy policy and data handling practices. Your input helps us improve and ensure we meet your expectations.
